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Refunds, Exchanges and Warranties

• How do I return a product purchased online?
• What if I receive damaged goods?
• What is your instore returns policy?
• Can I get a refund?
• Do my goods have a Warranty?

   

How do I return a product purchased online?

If you’re not 100% satisfied with your ONLINE purchase, you can return the item(s) to us for an exchange or credit note within 10 days. We understand purchasing online is different to purchasing in store, which is why we offer a refund for online purchases, both home delivery and click and store collect. For store purchases please refer to our store return policy. The item must be returned in its original condition with packaging and invoice. Please note our online returns and exchanges policy only applies to online orders and purchases. 

Products purchased online can be brought into Buywright’s retail store, or send it back to us via Courier at your own cost – if necessary, arrangements can be made with our Customer Care team on 0800 806 608. 

Exclusions: Products below are excluded from this policy, except where they are deemed faulty under the terms of the NZCGA:

- Sealed electronic and solid state components: coils, processor boards, switches etc.
- Any product that has had Fuel and Oil added after destination.
- Special Items Bought In’ (see our policy)

Buywright accepts no consequential damages or costs whatsoever with regard to lack of satisfaction or failure of goods.

What if I receive damaged goods?

If you do receive a damaged item, please contact us on 0800 806 608 immediately or within 2 days of receiving your goods. We will advise you of the steps to take from there.

 
What is your instore returns policy?

For store pick-up items. Under our 7 Day satisfaction warranty policy, you can return any product for an Exchange or Credit Note within 7 days of purchase. Notification to Wright’s Outdoor Equipment Centre or Buywright prior to this event is mandatory. This is on the condition that the product has not been operated in the field or used and is returned in its original condition with original packaging and invoice. Buywright accepts no consequential damages or costs whatsoever with regard to failure of goods.

Exclusions: Products below are excluded from our returns and exchange policy, except where they are deemed faulty under the NZCGA:

  • Sealed electronic and solid state components: e.g. coils, processor boards, switches etc.
  • Batteries, fuels and oils 
  • Any product that has had Fuel and Oil added after arriving at its destination.
  • Any product that has been operated in the field.
  • Any Special Items Bought In (See our policy)


Can I get a Refund?

Refunds will only be issued at the discretion of Buywright or in line with the NZ Consumer Guarantees Act (NZCGA). Buywright will not credit freight charges as part of any refund, exchange or credit note. Buywright will not accept any freight forward charge without written consent prior to product being freight forward returned. Buywright accepts no consequential damages or costs whatsoever with regard to failure or dissatisfaction of goods.


Do my goods have a Warranty?

Under the NZCGA, all finished goods have a limited warranty. For warranty claims, please contact us directly to establish the nature of your concern – this must be done prior to committing to any other service centre. All warranty repairs are strictly on a “return to base” term and in line with the items manufacturer’s written warranty policies. If the goods cannot be reasonably returned to base, we reserve the right to nominate an alternative service centre if this proves necessary. If you have any queries, please contact us.

To help determine a possible warranty claim, the following will not be covered under warranty:

  • Damage caused after taking ownership
  • Failure due to incorrect fuel or oil mix
  • Non-authorised modifications, misuse or abuse
  • Faded paint or discoloration will not be covered
  • Fair wear and tear, or consumable items and other attachments
  • Using the product outside its engineering capabilities
  • Failure to use common sense
  • Failure to adhere to the manufacturer’s operating instructions

Simply, if your problem is a genuine manufacturers or distributors factory defect, embodied prior to you taking ownership, or is covered under the NZCGA, a warranty claim is never an issue.